Standards of Excellence

Better Business Bureau Accredited Business

ClearPoint Credit Counseling Solutions is a system-wide accredited business of the Better Business Bureau.  See our A+ BBB rating.

NFCC Membership

ClearPoint is a long-standing member of the National Foundation for Consumer Credit (NFCC) — the largest, longest serving and most well-respected credit counseling network in the country.

To retain NFCC membership, an agency must:

  • Be accredited by the Council on Accreditation (COA);
  • Certify counselors; Provide comprehensive budget and credit counseling at a low cost; and
  • Subscribe fully to best practice standards.

All of ClearPoint’s counselors are required to be NFCC-certified before they may counsel.

Council on Accreditation

ClearPoint Credit Counseling Solutions is accredited by the Council on Accreditation (COA). COA is an international, not-for-profit, independent and highly respected accrediting body that accredits more than 1,400 social service organizations/programs. Accreditation:

  • Identifies organizations in which consumers may have confidence.
  • Protects organizations against lowering standards.
  • Enables organizations to meet measurement and reporting requirements.
  • Demonstrates accountability in the management of resources.

HUD Certification

ClearPoint is a U.S. Department of Housing and Urban Development (HUD)-certified housing counseling agency.

HUD has the authority to provide housing counseling services directly or through private or public organizations with special competence and knowledge in counseling low- and moderate-income families. ClearPoint is one such agency.

Best Practices

In addition to the standards of excellence required by the NFCC, COA, and BBB, ClearPoint abides by our own Best Practices, Client Bill of Rights, and Complaint Resolution Process.

Click for more about ClearPoint Credit Counseling Solutions.