ClearPoint

Credit Counseling Solutions

Search our resource library for helpful articles, tips and information.

ClearPoint Offers more than Credit Counseling and Debt Management Programs. All of our financial services are designed and tailored to help achieve financial goals for you and your family.

Learn More

Applications Software / Help Desk Specialist:
Los Angeles, CA

« Back to Careers

Title:Applications Software / Help Desk Specialist

Department:Information Technology

Reports To:Information Technology Manager

Location:Los Angeles, CA

Job Classification:Non-Exempt Employee

Date of Position Posting:May 14, 2009

Purpose and Objective

Supports Financial Specialists, staff and management in the use of software applications, including Debt Plus, Crystal Reports, Imaging 101 software, e-mail and scheduling
Empowers staff and counselors through positive and encouraging help
Provides level 1 technical support and problem escalation;
Maintains software and hardware records
Moves, adds and changes to phone system
Participates in the Help Desk Hunt Group for Technical Support

Essential Job Functions

Fields questions relating to applications and networks
Using helpdesk software, tracks all incoming calls and their appropriate resolutions
Responsible for tracking and documenting software compliance
Performs daily server backup at corporate
Performs phone moves, adds and changes for phone system
Provides level 1 troubleshooting and problem resolution for hardware and software support
Serves as representative of the Information Technology department, displaying courtesy, tact, consideration and discretion in all interactions with other members of the credit counseling community and with the public
All other tasks as assigned

Knowledge, Skills & Abilities Required

Must possess excellent people skills
Experience installing desktop applications
Microsoft Office XP/2003, Windows XP/2003skills
Must have competency in a service organization environment
Must have strong communication skills coupled with helpdesk skills
Ability to work independently and in a team while meeting and setting deadlines

Not only am I happy about ending the heartache of credit burdens that I could not handle, I have to express my feelings toward ClearPoint. It is unique, unlike today’s impolite, unfeeling businesses. The employees take into consideration that many people, especially senior citizens, do no understand the language of modern businesses. They take pleasure in being helpful. From the first visit, I have been treated with respect.

- D. E.