Client Rights

CLEARPOINT POLICY ON CLIENT RIGHTS



At ClearPoint Credit Counseling Solutions, we pledge that our clients have the right to:

  • Prompt counseling services for managing their money
  • Dignified and respectful treatment in professional and confidential counseling sessions
  • A comprehensive assessment of their financial situation as well as an appropriate action plan
  • Express dissatisfaction through a complaint resolution process
  • Discontinue their relationship with our agency at any time

POLICY ON NON-DISCRIMINATION
Our agency serves all members of the community without regard to socio-economic status, gender, disability, color, age, race, national origin, marital status, veteran status, sexual orientation or religious affiliation. No criteria other than those required by funding sources or by federal or state law(s) shall be used to determine client eligibility.

CLIENT GRIEVANCE PROCEDURE
In the event that you, the client, are dissatisfied with our service, please direct your concerns to:

Chris Honenberger, CEO
ClearPoint Credit Counseling Solutions
270 Peachtree Street NW, Suite 1800
Atlanta, GA 30303